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Free Shipping & Return

Free shipping on orders over $120.
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100% money back guarantee.
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Frequently Asked Questions

Payment Options

SQUARE PAYMENT PLATFORM,

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Shipping Options

GENERAL SHIPPING GUIDELINES?

Orders are processed and shipped Monday through Friday within 3 to 5 business days of the order date. Orders placed on a weekend or holiday will be processed within the next 1 to 2 business days. Please note that all processing times are estimates and may be subject to change. If you need to change your shipping method, please contact our Customer Service Team as soon as possible. If you would like merchandise to be shipped to two or more locations, please place separate orders for each location.

SHIPPING TO PO BOXES AND MILITARY APO/FPO ADDRESSES?

All orders being shipped to a PO box will be sent via USPS. However, we do ship to Military APO/FPO addresses.

GROUND SHIPPING?

Depending on location, please allow 3 to 5 business days for delivery after processing. As a general rule of thumb, West Coast deliveries typically take 1-3 days while East Coast 3-5 days.

INTERNATIONAL ORDERS?

Please note, due to current restrictions International shipping is currently unavailable.  We use a variety of International carries including FEDEX, DHL, UPS and USPS. Please also note that customs clearance is different in every country and that you may be charged additional fees, tariffs and brokerage fees on top of the postage charges.

EXPRESS  SHIPPING?

For overnight and 3-day shipping please factor in 1 additional day into the estimated delivery date due to our processing time. If you require true one day or two day service, or are in a rush, please contact our Customer Service team before 12pm, Monday-Friday.

TRACKING YOUR SHIPMENT?

Upon shipment, customers will receive an email confirmation containing the tracking information.

Returns & Exchanges

SATURDAY & Co GUARANTEE

We stand behind everything we make! If you are not fully satisfied with one of our products at the time that you receive it, you may return it to us for replacement or refund within 30 days. Please note that Heat or chemical damage is NOT included in the Saturday & Co Guarantee. Custom Orders (including embroideries) and worn and washed items are not returnable. Gift Cards (both physical and digital) and other items marked “Final Sale” are FINAL SALE and are not eligible for return.

REFUNDS

If we receive your return within 30 days of your order date, you can choose to receive your refund to your original payment method or as a Saturday & Co store credit. Refunds must be new and unused. In order for you to receive your refund back to your original payment method, we must receive your items within 30 days of your order date. Once we receive your item(s), please allow 3-5 working days for us to process your refund.If you paid with a Saturday & Co gift card, you will receive the money-back as Saturday & Co store credit.If you paid via PayPal, your refund will be issued back to your PayPal account. If you paid with a credit or debit card, your refund will be issued back to your card. The time it will take for your refund to post to your bank account, PayPal account or credit card will vary.

We only accept returns for products purchased directly from Saturday & Co. If you want to return a product you purchased from another retailer, please contact that retailer directly for information on their return policy.

EXCHANGES

Please visit returns@saturdayco.com.au if you would like to make an exchange. However, we might recommend you return the item and repurchase from our live inventory to receive your item faster.

RETURNING ITEMS

Unworn, unwashed and unaltered item(s) may be returned. Note that we must receive your item(s) in our Sydney warehouse within 30 days of your order date. Items marked as FINAL SALE are not eligible for return. Please follow the following steps:
Step 1Please visit returns@saturdayco.com.au If possible, have your order number and shipping zip code available.
Step 2Follow the instructions on our return portal which will allow you to print your free return label.
Step 3Package the unworn item(s) and bring the package to any authorised shipping location. Once received, please allow us 3-5 working days to process your refund. The time it will take for the refund to post to your bank account, PayPal account or credit card varies.

Warranties

Saturday & Co. Warranties

Saturday & Co stands behind our work. Our warranty policies cover manufacturer defects for products purchased through a Saturday & Co reseller, or product purchased on our website at Saturdayco.com.au. 
 

What is covered our our warranty policy?

Examples of manufacturer defects that are covered include:
- Zipper or Zipper pull failure
- Seam or fabric failure
- Snap or component failure
 
What is NOT covered?
- Normal wear and tear
- Improper care or handling of product or negligence/damage of product
- Product use other than intended purpose or design
- UV damage
 
Normal wear and tear of a product are not covered under our warranty policy. Throughout time even with proper handling and care, products may begin to show wear and have a natural breakdown. Examples of normal wear and tear include but are not limited to, products becoming thinner, showing stains or scratches/abrasions, discolouration, These occurrences are all considered normal throughout the lifetime of a garment and because of this, these issues are not covered under our warranty policy.
 
To determine if an issue is considered a manufacturer defect or not, customers must send in their items to be physically inspected and to validate the warranty. To submit your garment for a warranty claim, please follow this simple process:
 
Visit the Saturday & Co website, and fill out the warranty form to submit a warranty claim online. Once the claim is submitted, a return authorisation number will be issued to the customer within two business days. Once the authorisation number is received, please send the affected garments for inspection. 



Customers must clearly put return authorisation number on the outside of the box and place a printed copy of your warranty claim submission with their affected products. The customer is responsible for returning the product to the Blackfish Warranty Department at the address below. Blackfish will return the product in the manner the product was received (for example if you send your product via next day air, we will ship it back via next day air).
 
Saturday & Co Warranty Claim
Locker 1234
Crows Nest, NSW 2064

 
Once the product is received, a Saturday & Co product specialist will conduct an inspection of the garment. A course of action will be determined within 36 business hours and the Saturday & Co Warranty Department will notify the customer of the decision via email.
 
Saturday & Co reserves the right to determine whether the product will be repaired, replaced or returned. To check on the status of the warranty policy, please email the Saturday & Co Warranty Department at customerservice@Saturdayco.com.au

Gift Cards & Coupons

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